Support Ticket (VA092_)

1. Resolved issue on Support Ticket form, After adding the new ticket the system will now display all tickets raised by users instead of filtering the data according to the selected Topic. 

2. Changes done to set Tag (Request Topic path) value on Request in case request is created from window and Request Topic is selected.

1. Window: Request Topic 

Tab: Request Topic 

Note: Added Request Topic Code Field. 

2. Window: Request 

Tab: Current Request 

Note: Removed Data marking for Quick Search and assign it with Request Topic field on Current Request tab of Request screen.

1. Adding check box on Request Type window on header tab.

2. Create Info Window For Request Topic Window. 

3. Adding callout on RequestTopic Column (R_Request) 

Worked on the functionality to add -

1. Worked on Callout to fetch Role and Support agent based on Request Topic an Request window.

2. Worked on functionality to enable user to change the priority when "Allowed to change Priority" checkbox is checked.

3. Worked on point to refresh the page when Re-Open or Mark as Close button is clicked.

1. Worked on to Bring the Info icon on the header of the support ticket form, the name and description of those info icons will be displayed for which the Show on info Panel checkbox is true on the Request Type. 

2. Worked on issue on click of back button from chat to show the previous chat when user click on back button. 

Worked on the functionality - 

1. Added Posted By and Resolved By on Ticket details. 

2. Changed the Message 'Are you sure to change status as- ''. 

3. Add Refresh icons on More Detail ticket page and updated the data once the ticket is closed. 

4. Change of Message done 'Ticket submitted successfully with Ticket ID: 1000354. 

5. Changed the gap between the tickets 

6. Hide "ReOpen" & "Mark as Close Ticket" Buttons from All Ticket Page. 

1. Work done on Support Ticket form to Reopen and Final Close Ticket. 

2. Mark the Name field as Mandatory.(Request Topic window) 

3. The description field length needs to be increased in the request type window. 

4. Add Click event on Arrow(<), <Back To Tickets button on Support ticket form. 

5. Need to show Result from Request window once the Ticket has been marked as Final Close on Support Ticket Form. 

1. Resolved UI issue on Support Ticket form. 

1. Add New Window 'Root Cause'.  

2. Add New Field on Request Window  'Root Cause'                              

3. Add New Field on All Request Window 'Root Cause' 

4. Added new Fiels "Role" and "Sales Rep" on Request Type window. 

5. Work done for Request Type Option on Support Ticket Form 

6. Added Info Icon on support ticket Form :- If this checkbox is true then the name and description of the request type should get displayed on the info panel of the support ticket form. For more details Support Ticket

7. Rebuild the module with updated NuGet Packages to make compatible with Vienna Advantage Framework version 5.0 and above. 

Note:- This version and all future versions of this module will be compatible with Vienna Advantage Framework version 5.0 and above. If you are using Vienna Advantage Framework 4.X.X.X then, do not install this version. 

Module Dependency 

Vienna Advantage Standard (VAS_) <1.0.1.0>